Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@lucisumbra.store. Approved returns must be sent to the following address: Lucis Umbra Kiviportintie 15 A 5 00950 Helsinki, Finland

 

If your return is accepted, we will send you instructions on how to proceed. Return shipping is the customer's responsibility—please use the carrier and shipping method of your choice. You are responsible for the direct costs of returning the goods (postage, packaging, etc.). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@lucisumbra.store.

 

Damages and Issues Please inspect your order upon reception and contact us immediately at info@lucisumbra.store if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as custom products (including custom-made orders, personalized items, or clothing/accessories painted or modified to your specifications). Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on gift cards.

Exchanges Because many of our pieces are unique 1/1 items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification (excluding custom-made orders personalized to your specifications). As above, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@lucisumbra.store.

 

Uncollected Parcels Parcels not collected within the carrier’s storage period are returned to us. For uncollected parcels, we reserve the right to deduct the original delivery fee and return shipping costs incurred. Customers may choose to have the parcel reshipped at their own shipping cost or receive a partial refund covering the product price only. This does not affect your statutory 14-day right of withdrawal, which requires explicit written notice to us.